SmartMusic Finale Garritan MusicXML

Change in Forum Location

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Change in Forum Location

Postby Adam W. » Thu Dec 01, 2016 10:00 am

These forums were originally created to provide a way for our passionate Garritan users to share ideas, provide valuable input, and find answers from our community. A number of other great public forums for discussion about our products and best practices have become available since this platform first began. These include Facebook, Northern Sounds , Twitter, Yahoo and various other forums and blogs. Also, as many of you know, the release of our new Help Center over the summer provides another avenue for discussion and input.

In an effort to provide a centralized, accessible, and most of all, helpful community for all of our customers, we are focusing our resources on the new forums in our Help Center Community. As of January 1st, 2017, we will only monitor and support these new forums. At that time these existing forums will be locked.

We want this large body of valuable information to remain available, so while these forums will be locked at the end of the year, they will be archived so that they can still be accessed by those looking for any of the helpful historical information located here.

We want to thank you for the value you’ve already provided to MakeMusic and its customers in these forums, and we look forward to seeing you in our new Help Center Community!


Adam Wig
Director, Customer Success

Fred Flowerday,
Senior Vice President, Product Strategy
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Re: Change in Forum Location

Postby SysExJohn » Fri Dec 02, 2016 5:42 am

Adam thanks for letting us know.

I believe that your company is making a grave mistake.
The new fora clearly don't work as you'll see if you look.
Nobody, including me, feel that they provide what the old forum does.
Nobody, including me, contributes.

Please reconsider the closing of this and the Finale forum which is SO active and helpful.

Kind regards,
John Garside.
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Re: Change in Forum Location

Postby Derrek » Wed Dec 28, 2016 4:30 pm

When you talk about the Finale forum, I might agree with you--or they should transfer it to the software Steinberg/Dorico uses rather than the Zendesk software.

But as for this forum, it has been so poorly attended it is just as well to put it out of its misery. This forum was opened but never promoted (the same is true of the Garritan blog, which also goes for ages without updates). As a result, the potentially valuable users from the original Northern Sounds forum that tried to use this one soon abandoned it as useless.
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