MakeMusic
SmartMusic Finale Garritan MusicXML

KeyCard

For solving technical issues involving installation, operation, bug reports and troubleshooting

KeyCard

Postby ValooFX » Tue Feb 10, 2015 5:46 am

Hi,
i registered my recently bought GP04, but the generated Keycard image is not a valid file.
Even when i rightclick ->view image it redirects me to a 404 not found.
So, for now i can not activate my copy.
Please fix this.

Thank you

Edit: i'm using the most recent firefox version, even though i doubt that's the reason.
Edit2: tried it with different browsers, same issue.
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ValooFX
 
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Re: KeyCard

Postby ValooFX » Thu Feb 12, 2015 10:34 am

Is there any way besides phone to contact someone from their support?
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Re: KeyCard

Postby Derrek » Thu Feb 12, 2015 11:30 am

Have you tried the MakeMusic web site Support Solutions button under the Garritan tab?
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Finale 2014.5
GPO5, JABB, GWI
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Re: KeyCard

Postby ValooFX » Thu Feb 12, 2015 12:50 pm

Now i did. Though the problem is not really related to any answer there, because i dont even get any image out of the KeyCard generator to to begin with (the server doesn't seem to generate a valid file or just links to a nonexitent resource).
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Re: KeyCard

Postby ValooFX » Thu Feb 12, 2015 1:36 pm

Wow, i found the bug (with help from a customer support).
After attaching an email to my account it worked, because: the KeyCard contains that address!
(it should be noted somewhere)
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ValooFX
 
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Re: KeyCard

Postby Derrek » Thu Feb 12, 2015 5:03 pm

I am glad you were able to talk to support, which was what I meant by contacting them.
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Derrek
 
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Software Owned:
Finale 2014.5
GPO5, JABB, GWI
Sonar Platinum
Windows 7

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