SmartMusic Finale Garritan MusicXML

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Re: Can't get keycard image, can't reach support

To all who answered. Thanks for your replies. I was finally able to get it resolved, & it was an easy fix. Apparently, I had 2 makemusic accounts that needed to be merged. I had downloaded finale free years ago, using the same information. Anyway, it took a lot to get to an actual customer servi...
by pjgmusic
Tue Oct 07, 2014 12:22 pm
 
Forum: Troubleshooting
Topic: Can't get keycard image, can't reach support
Replies: 11
Views: 12546

Re: Can't get keycard image, can't reach support

I'm sure it is an issue related to mac browsers, possibly security settings. Probably easily resolvable. My largest frustration right now is that the Make Music website is a mess. Click on support solutions and trying to submit a ticket, the instructions for doing so with mac, the link doesn't even ...
by pjgmusic
Tue Oct 07, 2014 11:45 am
 
Forum: Troubleshooting
Topic: Can't get keycard image, can't reach support
Replies: 11
Views: 12546

Re: Can't get keycard image, can't reach support

Nope, tried it already, doesn't work. I get bounced back to the Generate keycard section and the same thing happens. As you can see in the photo, the image that is supposed to be generated does not display, therefore there's nothing for me to download. 3 different browsers, even checked to make sure...
by pjgmusic
Mon Oct 06, 2014 8:36 pm
 
Forum: Troubleshooting
Topic: Can't get keycard image, can't reach support
Replies: 11
Views: 12546

Can't get keycard image, can't reach support

Just downloaded and registered Instant Orchestra. Went to generate keycard image, it would not display. Tried this on 3 browsers, Firefox, Safari, Chrome on a mac. This is annoying enough, but what really has my blood boiling now, is that any effort to find a support contact and generate a ticket re...
by pjgmusic
Mon Oct 06, 2014 6:35 pm
 
Forum: Troubleshooting
Topic: Can't get keycard image, can't reach support
Replies: 11
Views: 12546

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